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How wongtoro Handles Your Personal Data

Your account data — from your registration details to your payment activity via DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay payment dataCookie and device dataYour right to access and deleteContact path for data requests
wongtoro How wongtoro Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of your account data — from the OTP you use to verify a login to the wallet address you attach for GoPay withdrawals — sits inside an encrypted environment. We keep retention periods proportional to what the data is actually used for, and we do not hold your information longer than necessary. Players in Surabaya and elsewhere across Indonesia access the same security standard on mobile or desktop. Here is a breakdown of our four core data practices.

Account Security

Login sessions use OTP verification tied to your registered phone number. Any change to your account wallet — including DANA or OVO details — triggers a re-verification step before it takes effect.

Cookie and Tracking Data

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies are anonymous and do not identify you personally. You can manage cookie settings from your browser.

Data Retention

Account records are kept for as long as your account is active and for a period afterward as required by applicable regulations in eligible regions. Payment transaction records involving GoPay, DANA, or OVO follow the retention terms of those payment processors alongside ours.

Your Access Rights

You can request a copy of your personal data, ask us to correct inaccurate details, or ask for your account data to be deleted, subject to any legal retention obligations that apply in your region.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you have a question about your personal data — what we hold, how we use it, or how to request a change — our support team handles these requests directly. You can reach us through live chat, email, or our in-app messaging channel. Data-related requests are logged separately from general account queries, so they reach the right person without delay.

Live Chat Open the chat widget from any page on wongtoro. Describe your data request and a support agent will confirm receipt and next steps with you.
Email Support Send your data request or privacy question to our support email address. Include your registered account email so we can locate your records quickly.
In-App Messaging Log into your wongtoro account on mobile, open the Help section, and submit a privacy or data request directly from inside your account dashboard.

Common Questions About Your Data on wongtoro

These are the questions we hear most often about how we handle personal data, payment records, and account information. If your question is not here, contact us directly through live chat or email.

We collect your name, email, phone number, and the payment method you register — DANA, OVO, or GoPay. We also log transactional and device data to keep your account secure and functional.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete transactions, or where applicable law in eligible regions requires disclosure.

Contact our support team via live chat, email, or in-app messaging with your registered account email. We will confirm receipt and provide your data within a reasonable timeframe as permitted by applicable law.

Yes. You can submit a deletion request through our support channels. Some data may be retained to meet legal or regulatory obligations in eligible regions, and we will explain any such limits when we respond.

Wallet details for DANA, OVO, and GoPay are stored in an encrypted environment. Any change to your linked payment method requires OTP verification before it is applied to your account.

We use session and functional cookies for login and lobby preferences, plus anonymous analytics cookies. You can adjust or block non-essential cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.